Chaskiq

Chaskiq is a comprehensive customer engagement platform designed to enhance communication between businesses and their customers. It provides a suite of tools for managing live chat, email marketing, and customer support, enabling businesses to deliver personalized and efficient customer service. Chaskiq helps in building stronger customer relationships through real-time interactions and targeted communication, ensuring a seamless customer experience.

The platform supports the creation and management of email campaigns, automates workflows for customer interactions, and provides detailed analytics to measure engagement and performance. With Chaskiq, businesses can improve their customer support processes, increase customer satisfaction, and drive growth.

Key Features

• Customer Segment Filters with custom attributes support
• Web Messenger embed
• Agent's conversation routing
• Text chat with customizable content blocks support
• Video Calls
• Triggerable conversational bots
• Mailing campaigns
• Onboarding tours
• API integrations - Whatsapp / Twitter DM / Slack / Calendly / Zoom and more!
• CRM integration - Pipedrive supported
• Webhooks
• Help Center system with multilanguage support
• API support - consumable via GrapqhQL with Oauth authorization
• Quick replies (as canned responses)
• Configurable Data protection (GDPR) consent
• Audits on Access and records changes
• Composable Roles access/permissions system
• Pluggable Reports