FreeScout is a lightweight and efficient helpdesk and shared inbox solution. It enables teams to manage customer communication effectively, offering features like ticketing, email management, and real-time collaboration. FreeScout is designed to integrate seamlessly with existing tools and workflows, providing a streamlined support experience.
Key Features
- No limitations on the number of users, tickets, mailboxes, etc.
- 100% Mobile-friendly.
- Multilingual: English, Chinese, Croatian, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Kazakh, Korean, Norwegian, Persian, Polish, Portuguese, Russian, Spanish, Slovak, Swedish, Turkish.
- Seamless email integration.
- Supports modern Microsoft Exchange authentication.
- Fully supports screen readers (for visually impaired).
- Built with strong focus on security.
- Web installer & updater.
- Starred conversations.
- Forwarding conversations.
- Merging conversations.
- Moving conversations between mailboxes.
- Phone conversations.
- Sending new conversations to multiple recipients at once.
- Collision detection – notice is shown when two agents open the same conversation.
- Push notifications.
- Following a conversation.
- Auto reply.
- Internal notes.
- Automatic refreshing of the conversations list without the need to reload the page.
- Pasting screenshots from the clipboard into the reply area.
- Configuring notifications on a per user basis.
- Open tracking.
- Editing threads.
- Search.