T
Trudesk
Trudesk is a help desk solution designed for small to medium businesses, offering efficient ticket management and issue tracking.
v1.2.11 · Stable•Apache-2.0•Since Jul 2014•Funded by donations
Overall rating
activity, maturity, stars
3.9
/ 10
GitHub stars
1.5k
Contributors
26
Last commit
5mo ago
Project age
12 years
About
Trudesk is a helpdesk and support ticketing system designed to simplify customer service and issue management. It offers features like ticket tracking, real-time notifications, and analytics to enhance support team efficiency. Trudesk integrates seamlessly with various communication channels, enabling teams to manage tickets effectively and improve response times.
Key Features
- Messaging: Built in private messaging and chat. Users can get responses instantly.
- Dashboard: Stay up to speed on your entire workflow with just a glance.
- Real time updates: Notifications are sent in real time without ever hitting the refresh button.
- API: Well documented API makes it easy to create thrid party apps and plugins.
- Mail Check: Tickets can be submitted via email. Trudesk will check the mailbox and convert the message to a ticket.
- Customizable: Built with sass, its very simple to change color scheme and branding.