UVdesk

UVdesk provides a flexible helpdesk solution for businesses to manage customer support efficiently. It enables teams to streamline ticket handling, ensuring better communication and resolution of customer queries. The platform integrates seamlessly with various channels like email, social media, and e-commerce platforms, offering a unified support system.

Key Features

• Translation Support (Multilingual)
• Unlimited Agents, Group, Team, Customers, Tickets etc
• Agent Privileges
• No limit on the number of Mailbox/Email integration
• Saved Replies for common queries
• Filter based on ticket status, Id, agent, customer, etc
• Block Spam
• Agent Activity
• Marketing Announcement
• Kudos
• reCAPTCHA option
• Standard automated workflows
• Notes for agents
• Custom branding
• Change logo & favicon
• Broadcasting message
• Ticket Forwarding
• Prepared Response
• Email Notification
• Effective search
• User Friendly Web Installer
• Add multiple attachments
• Powerful Knowledgebase/Faq (article, category & folder)
• Ticket types, Multiple Tags
• Email Templates
• Edit/delete/pinned ticket and thread
• Add a collaborator