Z
Zammad
Zammad is a web-based helpdesk and customer support system designed for seamless communication and efficient ticket management.
AGPL-3.0•Since Apr 2012•Has commercial version
Overall rating
activity, maturity, stars
7.7
/ 10
GitHub stars
6.1k
Contributors
156
Last commit
1 day ago
Project age
14 years
About
Zammad is a powerful, user-friendly helpdesk and customer support platform designed to streamline ticket management, communication, and customer interactions. It integrates with various communication channels such as email, social media, and chat, providing a centralized system for handling support requests. Zammad is ideal for businesses aiming to improve efficiency and customer satisfaction.
Key Features
- Multi-channel communication integration.
- Customizable ticketing workflows.
- Detailed analytics and reporting tools.
- User role and permission management.
- Time tracking for support activities.
- Knowledge base and FAQ tools.